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Support Services

We offer our customers unrivalled reliability and round the clock on-call support at competitive prices, providing peace of mind to organisations operating in regional and remote parts of Queensland.

Customers who choose us demand resilient, dedicated, fast and high quality bandwidth services that are able to be customised and scaled to business needs.

The Communications Network Operations Centre (CNOC), based in Rockhampton, manages our network and provides a first response for any service related issues. The CNOC provides complete network service management 24 hours a day, 7 days a week.

CNOC contact details

Phone: 1800 301 662 (within Australia)
Phone: +61 7 4930 1638 (International)
Email: nexium.support@ergon.com.au